FAQ - platform

FAQ - platform

We have compiled frequently asked questions here to help you navigate to the answers faster.

Why can't I suspend my SIMs in Ready state?

It is not possible to suspend the SIM in Ready status. The SIM needs to be activated first in order to be suspended. Please refer to the user guide for more details.

Why can’t I send SMS to my Monogoto SIMs from my phone?

Some Connectivity Providers allow direct SMSs and some do not. Some provide the ability to send/ receive SMSs for the SIM via the platform and some do not. Monogoto only provides the ability to send SMSs from the platform and doesn’t allow direct SMSs. 

Why can’t I send SMS to my TATA SIMs from the platform?

Some Connectivity Providers allow direct SMSs and some do not. Some provide the ability to send/ receive SMSs for the SIM via the platform and some do not. TATA only provides the ability to send direct SMSs, and doesn't have a platform for SMS sending.

What is the phone number of my SIM?

MSISDN is the phone number.

What is the APN for my SIM?

Refer to the SIM Details section for the SIM in the CY console.

How do I download a profile I have purchased onto the SIM?

Until we have the User Interface ready to allow you to do it yourself, we offer you sessions with our support team where they will do it for you at your convenient time &  date and guide you with all aspects related to it.

The data consumption shown in the CDRs seem more than the data I receive on my servers, why is there a discrepancy? 

Depending on the protocol used to send your data, there are headers & keep alive data bytes you may not be considering. E.g. HTTP Headers can comprise anywhere from 200-1000 (or more) bytes of the total message size. For small messages, this could be 30-50% of the message’s weight, or even worse. If you take those into consideration and calculate, you are likely to reach the values presented in the CDRs.

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